Terms of Service | Privacy Policy

Terms of Service

&

Privacy Policy

Terms of Service

Effective Date: 1/1/2026

Welcome to Professional Home Services (“Company,” “we,” “us,” or “our”). By accessing or using pro-home.com (the “Website”), you agree to be bound by these Terms of Service. If you do not agree, do not use this Website.


1. Services Overview

Professional Home Services provides information, estimates, scheduling, and communication related to residential and commercial home services. Submitting a form or requesting a quote does not guarantee service availability or pricing.


2. Website Use

You agree to use this Website only for lawful purposes. You may not:

Submit false or misleading information

Attempt to interfere with the Website’s functionality or security

Copy, scrape, or reuse content without written permission


3. Quotes & Estimates

Any quotes or estimates provided through the Website are non-binding and subject to change after an on-site inspection or further review.


4. Payments

If payments are accepted, they are processed through secure third-party providers. Professional Home Services does not store full payment card information.


5. Intellectual Property

All content on this Website, including text, logos, images, and design, is the property of Professional Home Services and may not be reproduced without permission.


6. Third-Party Links

This Website may contain links to third-party services or platforms. Professional Home Services is not responsible for the content or practices of those sites.


7. Disclaimer

The Website is provided “as is.” We make no guarantees regarding accuracy, availability, or uninterrupted access.


8. Limitation of Liability

Pro-Home shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website.


9. Termination

We reserve the right to suspend or terminate access to the Website at any time, without notice, for violations of these Terms.


10. Governing Law

These Terms are governed by the laws of the state in which Professional Home Services operates, without regard to conflict of law principles.


11. Contact

For questions regarding these Terms:
Email: [email protected]



SMS Messaging Terms & Conditions

SMS Opt-In Details

By providing your mobile phone number and opting in through our website, forms, booking tools, chat features, or other communication channels, you consent to receive SMS messages from us. Consent to receive SMS messages is not a condition of purchase.


Description of SMS Use Cases

Our SMS communications may include, but are not limited to:

Appointment confirmations and reminders

Service updates and scheduling notifications

Follow-ups related to inquiries or completed services

Customer support and account-related messages

Review requests and feedback requests

Occasional promotional or informational messages related to our services

Message frequency may vary depending on your interaction with our business.


Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive SMS communications unless you re-subscribe.

For assistance, reply HELP or contact us directly using the contact information listed on our website.


Message & Data Rates Disclosure

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from receiving SMS messages.


Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your carrier and is not guaranteed.


Age Restriction (18+)

By opting in to receive SMS communications from us, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.

Privacy Policy

Effective Date: 1/1/2026

Professional Home Services respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.


1. Information We Collect

We may collect:

Name, phone number, email address

Service address

Information submitted through contact or quote forms

Website usage data (IP address, browser type, pages visited)


2. How We Use Your Information

Your information is used to:

Respond to inquiries and provide services

Send appointment confirmations or follow-ups

Improve Website performance and user experience

Run marketing and advertising campaigns


3. Cookies & Tracking

We use cookies and tracking tools such as Google Analytics and Meta Pixel to understand Website usage and improve marketing effectiveness.


4. Sharing of Information

We do not sell your personal data. Information may be shared with:

Service providers necessary to operate our business

Advertising platforms (Google, Meta) for marketing purposes

Legal authorities if required by law


5. Data Security

We implement reasonable safeguards to protect your information, including secure servers and encrypted data transmission where applicable.


6. Your Rights

You may request:

Access to your personal information

Correction or deletion of your data

Opt-out of marketing communications

Requests can be sent to: [email protected]


7. Third-Party Websites

We are not responsible for the privacy practices of third-party websites linked from our Website.


8. Children’s Privacy

Our Website is not intended for children under 13, and we do not knowingly collect data from children.


9. Policy Updates

This Privacy Policy may be updated at any time. Updates will be posted on this page with a revised effective date.


10. Contact Us

If you have questions about this Privacy Policy:
Email: [email protected]

Mobile Information Sharing Statement

We respect your privacy and are committed to protecting your personal information. Mobile information, including phone numbers and SMS consent data, will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

We may share limited information with trusted service providers solely for the purpose of delivering services on our behalf, such as SMS delivery platforms. These providers are contractually obligated to protect your information and use it only for the intended service.


SMS Opt-In & Communications

By providing your mobile phone number and opting in, you consent to receive SMS messages from us. These messages may include appointment confirmations, service updates, reminders, follow-ups, customer support messages, and occasional promotional or informational communications related to our services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency may vary based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly using the information provided on our website.

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2403 Capehart Rd.

Richmond, VA 23294

Sunday 10:00 AM–8:00 PM

Monday 8:00 AM–9:00 PM

Tuesday 8:00 AM–9:00 PM

Wednesday 8:00 AM–9:00 PM

Thursday 8:00 AM–9:00 PM

Friday 8:00 AM–9:00 PM

Saturday 10:00 AM–8:00 PM

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